Conditions of Use of this Site
This website and online services portal (‘the Portal’) is operated by the City of Kwinana (‘the City'). By accessing or using the Portal, you agree to comply with the following terms and conditions. The Portal is provided to facilitate interactions with the City, including but not limited to registering animals, submitting and tracking applications, viewing public applications, and making payments. Users are responsible for ensuring that any information they rely on is verified independently, as the City does not guarantee the accuracy, completeness, or currency of the information through the Portal and accepts no liability for any loss, damage, or inconvenience arising from its use. Where an account is required for access, users are responsible for maintaining the confidentiality of their login details and ensuring that their account is used appropriately. The City reserves the right to suspend or terminate access to the Portal if misuse is detected. Payments made through the Portal for applications, rates or infringements are subject to the City’s payment terms, and while every effort is made to ensure uninterrupted service, the City does not accept liability for any disruptions, processing delays, or technical issues. Use of the Portal is also subject to the City’s Privacy Policy, and by accessing the Portal, users consent to the collection, use, and storage of their personal information as required for the provision of services. Users must not attempt to introduce viruses, gain unauthorised access, or interfere with the operation of the Portal in any way. The City reserves the right to amend these terms at any time, and continued use of the Portal constitutes acceptance of any updated terms and conditions.
Privacy and Access to Personal Information
The City of Kwinana is committed to protecting the privacy of individuals and handling personal information in accordance with applicable privacy laws. Users of the City’s online services portal may have personal information collected, stored, and used as necessary to provide services, process applications, and facilitate transactions.
Under privacy law, users have the right to request access to their personal information held by the City and to seek correction of any inaccuracies. Requests for access or correction must be made in writing and may require proof of identity before the information can be provided or amended. The City will respond to such requests within a reasonable timeframe, in accordance with legal requirements.
In certain circumstances, access to personal information may be denied where permitted by law, such as where disclosure would breach another individual’s privacy or where access is restricted by legislation. If a request for access is denied, the City will provide reasons for the decision and inform the user of their rights under privacy law.
Collection, Use, and Disclosure of Personal Information
The City of Kwinana is committed to protecting the privacy of users and handling personal information in accordance with applicable privacy laws. When using the City’s online services portal personal information may be collected, used, and disclosed as necessary to provide services, process transactions, and fulfill the City’s regulatory and administrative functions.
Personal information is collected for the following purposes:
- Service Provision: To facilitate and process applications, registrations, and other requests, including but not limited to registering animals, submitting and tracking building, planning, and food business applications, and making payments for applications, rates and infringements.
- User Account Management: To create, maintain, and secure user accounts, including verifying identities and enabling access to relevant services and records.
- Communication and Notifications: To send confirmations, updates, reminders and other relevant communications regarding submitted applications, payments, and other interactions with the City.
- Regulatory and Compliance Obligations: To comply with legal, regulatory, and reporting obligations, including responding to inquiries from government agencies, as required by law.
- Service Improvements: To analyse service usage and improve the functionality, security, and user experience of the Portal.
Personal information collected through the Portal may be disclosed to third parties where necessary to fulfill the above purposes. This may include sharing information with government agencies, statutory authorities, contractors, or service providers engaged by the City, as permitted or required by law. The City does not sell or disclose personal information for commercial purposes.
By using the Portal, users consent to the collection, use, and disclosure of their personal information in accordance with these terms. For further information on how personal information is handled, please refer to the City’s Privacy Policy or contact the City by using the details below.
Option Not to Identify
Where lawful and practicable, individuals have the option to interact with the City of Kwinana through the online services portal without identifying themselves or by using a pseudonym. However, in many cases, the City may require personal information to provide certain services, process applications, verify identity, or comply with legal obligations. If a user chooses not to provide identifying information, this may limit the City’s ability to process their request or grant access to certain services. For further information on anonymity options, users are encouraged to contact the City using the details provided below.
Links to External Internet Sites
The City of Kwinana’s online services portal may include links to external internet sites to facilitate access to additional information or services. These external sites are not under the control of the City, and the City is not responsible for the accuracy, reliability, or completeness of their content. The inclusion of any links does not imply endorsement or approval by the City. Users are advised to independently verify the accuracy and relevance of any external information before relying on it.
Disclaimer
The information available through the City of Kwinana’s online services portal has been compiled from various sources and is subject to change at the City’s discretion without prior notice. The information is provided on an “as is” basis, and while every effort is made to ensure its accuracy and currency, the City makes no guarantees, representations, or warranties regarding its completeness or reliability. The City also makes no claims as to the accuracy of any third-party information provided within or linked to the Portal.
To the extent permitted by law, the City disclaims all express and implied warranties regarding the accuracy or completeness of any information available through the Portal, regardless of how it is stored or transmitted. Under no circumstances will the City be liable for any loss or damage, including but not limited to special, indirect, or consequential damages, loss of profits, or loss of use, arising from reliance on or use of the information available on or through the Portal. This applies regardless of whether such liability arises in contract, negligence, tort, under statute, in equity or otherwise.
Additionally, the Portal does not provide facilities for the secure transmission of information over the internet. Users who do not wish to submit information electronically may obtain or provide information via alternative methods such as telephone, facsimile, or post, as detailed below.
Copyright
Information in the manner it appears on this site is © City of Kwinana. Subject to any applicable legislation, the information may only be used, copied or otherwise reproduced, distributed, stored in a retrieval system or transmitted by users on the understanding and by the user agreeing that at all times copyright in the material on this site remains with the City.
Apart from any fair dealing for purposes of private study, research, criticism or review, as permitted under the Copyright Act 1968, no part may be reproduced in any form or by any means (electronic, mechanical, micro-copying, photocopying, recording, magnetic or optical storage or otherwise) or transmitted, broadcast or published without prior written consent of the City.
Where appropriate the person using this information is to acknowledge that copyright in the material belongs to the City of Kwinana.
Site Enquiries
If you have any further information that you require regarding this site please contact us.